Global Support Network

Aircraft on Ground (AOG)

For those requiring AOG support, please contact the following support centers, depending on the product relating to the issue.

L3Harris Avionics Products or ACSS Business Jet, Helicopter and General Aviation Products

Support center - OEMServices
Phone (North America): +1 (470) 704-3848
Phone (rest of world): +33 172 02 2323
Email: aog@oemservices.aero
Locations: Paris, Singapore, Dubai, Atlanta, Shanghai

Air Transport & Regional Products (ACSS)

Products - SafeRoute®, TCAS 2000, TCAS 3000SP™, T²CAS®, T³CAS®, Transponders and TCAS Antennas
Support - Thales Avionics is the exclusive sales and support agent of ACSS products to Commercial Air Transport customers operating Airbus and Boeing aircraft

Technical Support Information

If you need access to documentation, please create an account at https://techpubs.cas.l3harris.com
If you need assistance from tech pubs team please email Avionics.TechPubs@L3Harris.com
If you have questions on repair or exchange services, please email Avionics.Service@L3Harris.com
For new quotes please contact our sales team at Avionics.Sales@L3Harris.com
Our data services team can be reached at DataServices.Avionics@L3Harris.com
AOG and Technical Assistance Hotline - Phone +1 321-674-4900 or email AOG@oemservices.aero
For Technical Assistance you can also send an email to: TechSupport.cas@L3Harris.com

Repair and Overhaul

For those requiring repair support, please contact the following support centers, depending on the product relating to the issue.

L3Harris Avionics Products

FA2300 MADRAS Cockpit Voice and Data Recorders
FA2100 Cockpit Voice and Data Recorders
FA2100 Cockpit Voice Recorders
FA2100 Flight Data Recorders
Cockpit Voice Recorder Control Units
Ground Support Equipment
Data Services including CVR Intelligibility Tests and Reporting

	Contact	Shipping address for repairs
Europe, Middle East and Africa	Muirhead Avionics + 44 20 88 43 69 22 UK-SOU.muirheadavionics.sales@ametek.com	Muirhead Avionics Customer Support Quadrant House, 50 Heron Drive Langley, Berkshire SL3 8XP UK
Asia Pacific	Ametek Singapore + 65 6505 9047 SG-MRO.sales@Ametek.com	Ametek Singapore Customer Support, No 43 Changi South Ave 2, #04-01, Singapore, 486164, Singapore
India	L3Harris Bangalore +91-80-61980254 IndiaAviationMRO@L3Harris.com	L3Communications India Pvt Ltd., Block B, Level 2, Laurel, Bagmane Tech Park, C.V. Ramannagar, Byrasundra, Bangalore KA 560 093 India
North America	L3Harris Grand Rapids +1 (616) 949-6600 avionics.service@L3Harris.com	L3Harris Aviation Products, Inc. 5353 52nd Street SE, Grand Rapids, MI 49512 (US) Attn: Repair Department

ACSS Products

TCAS 2000
TCAS 3000SP
T²CAS®
T³CAS®
Mode S Transponders
Lynx®
TCAS Antennas

Contact

Shipping address for repairs

Europe, Middle East and Africa

Thales Singapore

+ 65 6594 6600

SGP-AVI-CS-Local@asia.thalesgroup.com

Thales Solutions ASIA PTE. LTD. 28 Chagni North Rise, 498755, Singapore

North America

L3Harris Grand Rapids

+1 (616) 949-6600

avionics.service@L3Harris.com

L3Harris Aviation Products, Inc. 5353 52nd Street SE, Grand Rapids, MI 49512 (US) Attn: Repair Department

Quality Assurance and Certification Documentation

L3Harris Aviation Products, Inc. General Information
Avionics - Purchasing Specification Attachment "W" Quality Assurance Requirements
Avionics - Purchase Order Flowdown

Cosmetic Inspection Criteria Specification
ACSS, LLC Quality Management System

Avionics Quality Flow Down Requirements
Avionics Supplier Quality Manual

Support, Publications and Warranties

Choose tab:

Phone: +1 (321) 674-4900

Email: techsupport.cas@l3harris.com

Email: Avionics.TechPubs@L3Harris.com

Recorders, Displays, TCAS and Surveillance: techpubs.cas.l3harris.com

Publication Indexes: Click here

Product/Service	Standard Warranty Period
OEM	36 months
Repair	12 months
Overhaul	12 months
Piece Parts and SRUs	12 months for part replaced only

Product/Service	Standard Warranty Period
Voice and Data Recorder Products	60 months
Accessories, GSE Piece Parts and SRUs	12 months
Repair: Voice and Data Recorder Products (Parts & Labor portions of the repair)	12 months
Repair: All Other Products (Parts & Labor portions of the repair)	180 days
Overhaul	12 months
Exchange	12 months
All other products	18 months

Support and Spares Solutions

commercial aircraft in hangar undergoing maintenance

L3Harris Commercial Aviation has a global network of support centers to serve our avionics and training systems customers with high quality spares and refurbished equipment.

Global Support Network - Avionics